Firestone operates from Hong Kong and ships worldwide, hence all prices are listed in US Dollars. However, based on your location, and your browser’s ability to detect your foreign IP location, prices may be displayed in your local currency.

We continuously strive to offer a high quality product at the best possible price. Factors associated with supply chain, inflation, and raw materials (gold, diamonds, etc) costs such may impact our prices from time to time.

Our Fine Jewelry products are made in several locations including but not limited to India, United Arab Emirates, Japan, China & Hong Kong. 

FIRESTONE sources its diamonds and gemstones from mines around the world. All stones are responsibly and ethically sourced.

We do offer online gift cards at firestonejewelry.com

Please note E-gift Cards are redeemable online at firestonejewelry.com only.

Your FIRESTONE online Gift card will be delivered via email and contain a unique code. You may enter your code at checkout to apply the full value of your card. If the purchase value is less than the gift card amount, the balance will remain on your card for future use.

Our stones are not certified unless otherwise noted. Upon request, we can provide a replacement value appraisal.

Firestone does not offer any installments or financing at this time.

Firestone accepts payments in USD. We securely accept VISA, Mastercard, American Express, PayPal, Apple Pay and a number of other payment methods. 

We offer free shipping on all Hong Kong domestic orders, with some additional services available at an extra flat fee. All international orders are subject to a shipping charge. International duties, taxes and fees are the full responsibility of the buyer and will be collected by the carrier prior to delivery.

We require direct signature on all packages to ensure safe delivery. If you require any changes or cannot be available for delivery, please contact us immediately.

All orders are typically shipped within 2 to 5 business days. Orders are shipped Monday thru Friday. Transit time varies depending on method and location. Please check your order confirmation for more information.

Please refer back to your order confirmation email, which includes a link to track your order progress.

If you need to cancel your order or make any changes, please contact us within 24 hours of placing the order. If emailing us, kindly Include “CHANGE or CANCEL ORDER # [order number]” in the subject line. Please note that because our team works hard to process orders as quickly as possible, we may not be able to accommodate your request.

For insurance reasons, we are not able to reroute packages once they ship.

All packages are shipped with a signature required. If you are traveling or not expecting to be home, contact us when you place the order and we can gladly hold the shipment until you are available. Should the order ship, SF Express/ FedEx (Or the freight company selected by you) will typically make up to 3 consecutive delivery attempts and then return it back to the sender. After each attempt, you will generally have the opportunity to pick up the package from a local facility. You can find the address of your pick-up location either on a door tag left by the delivery person or by calling their respective office and referencing your tracking number.

If your delivery package appears to have been tampered with, please refuse delivery and contact us immediately via email at firestonemanufacturing@gmail.com.

All online orders are shipped from our headquarters located in Hong Kong.

Firestone is proud to offer delivery to most international destinations. Please note the customer is responsible for any and all duties, taxes and fees applied to the shipment by local customs.

Please note the customer is responsible for any and all duties, taxes and fees applied to the shipment by local customs.

If you receive the wrong or a defective item, please refuse delivery and contact us immediately via email at firestonemanufacturing@gmail.com

We offer returns on all eligible online orders for 15 days starting from the date of delivery. Should any eligible items need to be returned, the shipping return will be at the customer's expense.

We at FIRESTONE want you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return your item/s for refund, exchange or merchandise credit within 15 days from the date of shipment. If returned between 16 and 30 days from date of shipment, an exchange or merchandise credit will be granted. We will gladly accept items that are unworn, unaltered and free from scratches and blemishes.

We do not provide return shipping labels; customers are responsible for all return shipping costs.

We offer exchanges or merchandise credit for 30 days from the date of shipment. An exchange does not restart or extend the refund policy, which remains 30 days from the original date of delivery. We will gladly accept items that are unworn, unaltered and free from scratches and blemishes.

To initiate a return please email us at firestonemanufacturing@gmail.com

We currently do not offer in-store returns for online orders. To return an online order, please submit your return request via email at firestonemanufacturing@gmail.com

Refunds for online order are issued in the order they are received, typically within 2-3 business days from the receipt of the package. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account. 

Firestone stands by the quality and craftsmanship of each product we manufacture; that is why we offer this Limited Lifetime Warranty. We agree to repair or replace any items which we deem to be damaged due to a manufacturing defect. This warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones) and theft. Repair, sizing or service performed by anyone other than Firestone will immediately void the warranty. Firestone designs jewelry that is not only beautiful, but made to last a lifetime. We hope that you enjoy your purchase for years to come.

Your Firestone receipt acts as your certificate of authenticity.